Our Commitment to You During The Coronavirus Outbreak
To prospective and existing customers,
In light of unprecedented events related to COVID-19 and the nationwide preventative actions being taken to stop its spread, we have decided to align our organization's proceedings in a consistent manner.
With the focused and unifying objective of keeping our staff, customers, and the general public safe, we will be closing both our Maine and New Hampshire showrooms, effective March 27th, end of day. We will reopen our showrooms for regular operations when we feel the course of external affairs has returned to a state of normalcy that will allow us to safely and efficiently provide the exemplary level of Mainely Tubs customer service upon which we pride ourselves.
The temporary closure of our showrooms will not alter our commitment to serving valued customers and employees. Through utilization of remote technologies and processes, our team will continue to serve the needs of current and prospective customers. We will have a customer service representative working daily to take service calls and schedule urgent service. A team member will be available by reservation at our Scarborough showroom to help load hot tub and sauna purchases for customers who are able to take possession of their product. At least one service technician will be out performing service on urgent service calls daily for existing customers. Our sales team will continue to work remotely through numerous means of communication like web chats, FaceTime, phone, text, and email to answer questions related to our products. Although we can no longer service our water care customers from the showrooms, we will continue to process and ship orders that are received through our e-store platform, which can be accessed at MainelyTubs.com. To make this an affordable option to our customers, we have reduced the Free Shipping order threshold from $150 to $75. We understand the necessity of water care products and will work to the greatest extent of our abilities to get these items out as quickly as possible. Our management team will remain active and vigilant, ensuring adjusted operations are running optimally, given the current changes and constraints that have arisen.
All employees will continue to receive normal pay while our showrooms are closed. We care deeply about each and every one of our team members and believe that they and their families should not suffer financially during this time. We are encouraging those not assigned company tasks to try and find safe volunteering opportunities in their communities, whether through non-profits or other community-minded efforts. We will allow them the discretion to choose the opportunities they would like to contribute to and are allowing them the use of company vehicles and company fuel for their volunteer work.
We thank you for your support and patronage during this very challenging and uncertain time. With this unprecedented crisis, there comes the opportunity for contemplation, insight, and change. We recognize this period as a time to deeply reflect the whole of our organization's services and support to prospective and existing customers so that we can be better coming out of this disruption than we were going into it. Our motto guides us unequivocally even during these hard times: "We will be better tomorrow than we were today".
Effective Monday, March 30th, Mr. Jared Levin will take over as the organization’s new CEO. Jared has served on the Board of Directors of Mainely Tubs for the past two years, and brings many years of diverse experience to the company. We welcome him enthusiastically into this new role. Jim Van Fleet, former owner then CEO of Mainely Tubs, will be stepping into the role of Executive Chairman of our Board of Directors, where the company will continue to benefit from his more than two decades of experience serving our valued customers.
We look forward with great anticipation of a return to normal business proceedings so that we can continue to serve, to our fullest extent, the wonderful people who have helped build our company up to what it is today.
May you and your loved ones stay safe and healthy.
WE WILL WEATHER THIS STORM!
Jim Van Fleet
Additional Resources Regarding Hot Tub & Sauna Health Risks: